Otto The Loyal Long Dog Book JELLYCAT

Speedy Shipping and professional packaging

Thanks to our longstanding association with UPS FedEx DHL and other leading global carriers, we are able provide various shipping options. Our warehouse staff are highly trained to pack your goods exactly according to the specifications we provide. Your items will go through an exhaustive examination before they will be securely packaged before being sent out. We ship to thousands of customers each day from multiple countries. This shows our commitment to being the largest retailer on the internet. The warehouses and centers for distribution are in Europe and the USA.

Please note that orders with more than one item are subject to a processing period that is based to the specific item.

Prior to shipment, our team will perform an extensive inspection of the products you have ordered. The majority of orders are delivered within 48 hrs. The delivery time is between 3-7 working days.

Returns

Due to multiple parties such as the factory and the warehouse, we are unable to completely manage our stock. The actual stock can change at any moment. Be aware that your order could become unfulfilled when you have placed the order.

The policy is 30 days. If you haven't received your product within the 30 days period, we're not able to provide either a return or exchange.

The item you purchase must be in its original packaging and in good condition. It must also not be used. You must have the item in the original packaging.